The Boardroom-Refreshing Recruitment


  • Full Time
  • Western Cape, Western Cape
  • Applications have closed


Vacancy ID: 2841600

Benefits: medical aid + prov fund + 13th cheque

THE BOARDROOM-REFRESHING RECRUITMENT seeks a dynamic RESERVATIONS MANAGER  for our client, a 5* luxury hotel. Reporting to the Revenue Manager the successful candidate will be held responsible and accountable for the management of the Reservations team and Hotel accommodation reservations process, in line with company policies, procedures and professional service standards with the aim of maximizing revenue.If you meet the criteria below, then I would like to hear from you!


At least 3-5 years supervisory / management experience in a hospitality operation with specific emphasis on Reservation and/or Rooms and Inventory management

Previous experience partnering with online Travel Agents


Skills and Knowledge

 Proficiency in Opera and MS Office suite is essential

Strong planning and organizing skills

Excellent communication and Interpersonal skills

Conflict resolution abilities


Key Performance Areas:

  • Hotel Accommodation Reservations Management
  • Review reservations booked daily for quality assurance and data hygiene e.g. market segments, country of origin, agent profiles, rate codes, customer profile
  • Maintain the in-house reservations system
  • Monitor system and keep guest profile duplications to a minimum
  • Review payment received against bookings prior to arrival
  • Follow-up on tentative bookings and update reservation status in the system
  • Review no-shows, cancelled reservations and process charges according to hotel policy
  • Work with team to convert calls and queries into bookings / reservations
  • Convert bookings to achieve best available rates on all booking requests
  • Oversee the communication and confirmation of letters to clients, as per their booking requirements
  • Maintain relationships with all departments within the hotel, and attend relevant meetings to ensure important reservations information is shared with the team  
  • Oversee and drive TSA conversions Reservations Standards & Governance
  • Monitor Reservations standards, systems and processes and align practices with new legislative
  • compliance and company policy (such as PCR compliance, POPI)
  • Develop templates, checklists and tools in line with operational requirements
  • Implement sufficient control measures (including systems and processes) & checks within the department to mitigate any risk to the business and ensure data hygiene.
  • (Full spec available upon request)

Applications should include your updated C.V in word format

Copies of relevant qualifications

A friendly profile photo in professional attire (shoulders and up)

Written & contactable references

Please note that due to high application volumes, we regret that only shortlisted applicants will be contacted. We wish you the very best!


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